Frequently Asked Questions

+ No orders of questionable taste will be produced.

+ We reserve the right to accept or reject an order.

+ Additional charges may be incurred for changes or cancellation of orders in progress.

+ Rush charges are applicable in season.

+ Prices include the cost of normal art time. Any art preparation time needed beyond 30 minutes will be billed at $31.00 per hour.

+ A Color Mixing charge of $20.00 per mix applies for Plastisol Based Ink Systems.

+ An $9.00 charge applies for each color change.

+ 4-color process jobs may incur additional art fees. Contact us to find out more.

+ We cannot be held responsible for duplication of orders lost in transit.

+ All items are custom manufactured to your specifications. We cannot accept any liability for trademark or copyright infringment on designs submitted by you to us and manufactured for you by us.

+ By submitting a design of a copyrighted or trademarked item, you warrant that you have been authorized by the copyright or trademark owner or it's agents/representatives to have that design manufactured by us for you.

+ A handling charge of $4.95 will be added to all orders.

+ All Visa, Mastercard and American Express orders have a flat shipping rate added to each order.

+ All orders will be shipped UPS ground unless otherwise requested. - All orders FOB Huntsville, Texas.

+ We are not responsible for the delivery of merchandise after it leaves our premises. Replacement of any order delayed or lost in transit is at the sole expense of the customer.

+ All returns must be authorized and given a return authorization number by our office. Stock orders are subject to a 20% restocking charge. - Returns must be made within 30 days of the invoice date. 

+ All new customers are COD-CASH ONLY until credit is approved, unless using VISA, MASTERCARD, or AMERICAN EXPRESS.

+ After 45 days, delinquent accounts will be placed on COD, and the amount past due will be added to the COD shipment.

+ There will be a $30.00 service charge on all returned checks.

+ All invoices and COD shipments are due and payable in the city of Huntsville, county of Walker, state of Texas.